MQ ANNEX 2
The measure of the success of INDUSTRIAL PROJECTS S.R.L. it is linked to customer satisfaction and is based on the ability to understand your needs and expectations in order to offer Products and Services that meet not only your explicit needs but also your latent needs.
The Strategies with which INDUSTRIAL PROJECTS S.R.L. operates in the market are addressed to the following aspects:
To the property
• ensure profit margins for the return on invested capital;
• ensure the growth of the company.
To the Customer / Market
• understand the market guidelines to detect the Company's competitive positioning and to seize all the opportunities it offers to maintain or improve the market share in which it operates;
• understand the needs of customers and their expectations to provide them with products and services that fully meet their needs, checking the satisfaction levels achieved with appropriate structured surveys;
• be a valid partner who helps the customer to identify the most appropriate solutions, providing technical advice;
• provide high quality Products / Services that comply with binding regulations.
To the staff
• maintain a high level of motivation, empowerment and involvement of staff through the enhancement and development of individual skills;
• ensure the training and training of personnel to ensure the necessary levels of competence and professional development;
• constant commitment to improve the way we work every day by providing a safe working environment
Towards the effectiveness and efficiency of internal processes
• develop and maintain a process control system oriented towards the prevention of problems and their timely detection and solution;
• continuously review the processes and results achieved in order to identify opportunities for improvement;
• identify the quality indicators that incorporate the evaluation parameters and the priorities of the Customers, as well as the areas subject to strategic business direction.
Towards the community
• be sensitive to the social, environmental and legal aspects of the community in which it operates.
INDUSTRIAL PROJECTS S.R.L. finally, it undertakes to comply with the binding regulations and to maintain constant monitoring on the updating of the same, in order to ensure full compliance with current regulations.
TAVAZZANO WITH VILLAVESCO, 07 JANUARY 2020